F11 Privacy Policy — How We Keep Your Information Safe

F11 collects certain information in order to provide its services. Full transparency about what data is collected is a core part of our policy. A breakdown by category is listed below:

Some information is provided directly by you — for example, through the registration form. Other information is collected automatically — such as which device you use to access f11 or when you log in. This automatically collected data is used primarily for security and fraud prevention.

F11 uses your data only for specific, legitimate purposes. No information is used unnecessarily. The main reasons are:

• Account Management: Identity information is required to create, manage, and secure your f11 account.
• Payment Processing: To process deposits and withdrawals correctly and to maintain a record of transactions.
• Identity Verification (KYC): To meet legal obligations and prevent money laundering.
• Customer Support: Relevant information is needed to resolve your issue or complaint.
• Security & Fraud Prevention: Detects unusual activity to protect your account and funds.
• Service Improvement: To analyse how the platform is being used and improve your overall experience.
• Promotional Communications: With your consent, to keep you informed about new offers or games — you can opt out at any time.
• Responsible Gaming: To analyze gaming behavior and, where necessary, provide support or apply responsible gaming limits.

F11 follows internationally recognized technologies and practices to protect your data. The core security layers for data storage are:

• Data Encryption: All sensitive data stored on our servers is protected with AES-256 encryption — even if someone gains server access, the data cannot be read.
• Access Controls: Your data is accessible only to authorized f11 staff, and only when required for their role.
• Regular Security Audits: Third-party cybersecurity firms regularly audit f11's systems to identify and address vulnerabilities.
• Data Retention: After an account is closed, data is retained for a legally required period, then securely deleted.
• Backup Systems: Data is backed up across multiple secure locations to prevent loss in the event of a technical issue.

Identity document data submitted for KYC verification is stored separately on specially secured servers and is accessible only to the team handling the verification process. It is never accessible to the general customer support team.

F11 is very careful about sharing your information with third parties. Data is only shared in the following limited circumstances:

• Payment Providers: Only the minimum necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Game Providers: Game providers such as PragmaticPlay and Evolution receive game-related data only — they do not have access to your identity documents or payment details.
• KYC Verification Partner: Specialised identity verification companies may be used — they handle verification only and do not retain your data.
• Legal Obligations: Disclosure of information may be legally required under a court order or directive from a regulatory authority.
• Anti-Fraud Network: Where industry-level data sharing is used for fraud prevention, only pattern data is used — never anything that identifies an individual.

Data protection terms are included in all agreements with third-party partners. They are not permitted to use your information for any purpose beyond what f11 has specified.

The f11 website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

• Essential Cookies: To keep your login session active, maintain security tokens, and remember your language preference. Disabling these may cause the platform to not function correctly.
• Functional Cookies: To remember your preferred games, display settings, and other preferences — so you do not have to reconfigure them every time.
• Analytics Cookies: To understand how the platform is being used. This data is aggregated and anonymised — it is never linked back to you personally.

Cookie settings can be adjusted in your mobile browser or app. However, disabling essential cookies may cause some f11 features to stop working properly. The f11 app uses secure local storage instead of cookies, keeping data stored on your device.

You have the following rights over your personal data on f11. To exercise any of these rights, contact f11's support team:

• Right to Access: You can request to see what information f11 holds about you.
• Right to Rectification: If any of your information is incorrect, you can request a correction. Some details can also be updated directly in your account settings.
• Erasure Requests: After closing your account, you can request deletion of your data — except for information we are legally required to retain.
• Right to Restrict Processing: You can request that your data not be used for specific purposes.
• Marketing Opt-Out: To stop receiving promotional emails or SMS, click "Unsubscribe" at the bottom of any message or let our support team know.
• Right to Complain: If you are unsatisfied with how f11 handles your data, you have the right to file a complaint with the relevant licensing authority or data protection regulator.

F11's services are intended for users aged 18 and above. f11 never knowingly collects or stores data from anyone under 18.

Date of birth is verified at registration, and any account identified as belonging to a minor is immediately closed. Age confirmation during KYC verification is mandatory.

If a minor has accidentally created an account on f11, a parent or guardian should contact f11 support immediately. All collected data will be deleted and, if any payments were made, a refund will be arranged.

F11 may update this Privacy Policy when necessary — due to legal changes, adoption of new technologies, or changes to our services. You will be notified before any significant changes take effect.

Continuing to use f11 after any changes are made will be taken as acceptance of the updated policy. Where your explicit consent is required, it will be obtained separately.

The "Last Updated" date at the top of this page always reflects the most recent version. We recommend checking this page regularly.