Question 1

How do I open a new account on f11 — what information is required? Account

Accepted Answer

Signing up on f11 is straightforward — the whole process typically takes under 3 minutes. On the registration page, and provide the following details: Full name — Make sure it matches your National ID, as it will be required for KYC verification later. Mobile Number — a number linked to bKash or Nagad is recommended for easier payments. Your OTP will be sent to this number. Email address — for contact and account recovery. Date of birth — you must be at least 18 years old. Accounts belonging to minors will not be approved. Password — Use a strong password of at least 8 characters, combining uppercase and lowercase letters with numbers. Promo Code — if you have one, enter it now. It cannot be added later. After submitting the form, an OTP will be sent to your registered mobile number. Once entered, your account will be activated immediately and you'll have access to all games and betting markets. Please note — each person can only hold one f11 account. If multiple accounts are found, all of them will be closed.

Question 2

I'm 17 — can I create an account and play on f11? Account

Accepted Answer

No — you must be at least 18 years old to open an account on f11. This isn't just a formality; it's a strict policy to protect minors. The date of birth entered during registration is automatically verified. If the details submitted indicate the user is under 18, the account will not be approved.

During KYC verification, age is re-confirmed using a national ID or birth certificate. If someone manages to open an account with false information, they will be caught at the KYC stage — their account will be suspended and all transactions may be forfeited. The f11 team actively monitors for potentially underage users. If you believe someone you know is using f11 while underage, Help Centre Let us know.

Question 3

Forgotten your password — is there another way to access your f11 account? Account

Accepted Answer

Yes, resetting your password on f11 is simple. On the login page, Clicking the "Forgot your password?" link starts the reset process. Here's how it works: Enter the mobile number you used during registration. A 6-digit OTP will be sent to that number — it usually arrives within 1–2 minutes. Once the OTP is entered correctly, you'll be taken to a screen to set your new password. Confirm with a strong new password — once reset, you'll be automatically logged out of all devices. If your mobile number has changed or you're not receiving the OTP, contact us directly Help Centre Contact live chat. By verifying your identity — name, date of birth, and recent transaction details — your account can be recovered manually, typically within 15–30 minutes.

Question 4

How do I enable two-step verification on my f11 account? Security

Accepted Answer

Setting up two-factor authentication (2FA) on f11 is straightforward, and it's the single most effective way to secure your account. With 2FA enabled, no one can log in without the OTP sent to your mobile — even if they know your password.

Steps to activate:

Log in to f11 and click the profile icon in the top right corner.
Go to "Account Settings" → "Security" section.
Click the "Enable" button next to the "Two-Step Verification (2FA)" option.
A confirmation OTP will be sent to your registered mobile number — once entered, 2FA will be active on your account.

From that point on, every time you log in you'll receive an OTP on your mobile after entering your password, which you'll need to enter. If you mark a device as "trusted", you won't need to enter the OTP each time on that phone.

Important: If you need to change your mobile number while 2FA is active, please do so beforehand Help Centre Let us know — otherwise you may have trouble accessing your account.

Question 5

Does f11 let me control my betting budget and time — and how do I set it up? Responsible Gaming

Accepted Answer

Yes, f11 offers several free responsible gaming tools. You can find them in the f11 app under "Account → Responsible Gaming": Deposit Limit: Set a maximum deposit amount per day, week, or month. For example, a monthly limit of ৳5,000 means no further deposits can be made once that amount is reached. Limit reductions take effect immediately; increases require a 7-day cooling period. Loss Limit: Betting stops automatically once you've lost a set amount. It's the most effective way to break the cycle of chasing losses. Session Time Limit: Decide in advance how long you want to play — you'll be automatically logged out when the time is up. Reality Check: Pop-up notifications appear every 30 minutes or 1 hour to remind you how long you've been playing. Cooling-Off Period: Take a temporary break of anywhere from 24 hours to 6 weeks. You won't be able to log in during this period. Self-Exclusion: Take a complete break from f11 for anywhere between 6 months and 5 years — this cannot be reversed before the period ends. For cooling-off or self-exclusion, Help Centre Contact live chat and it will be activated within 5 minutes. For more details Responsible Gaming page.

Question 6

Is there a reward for bringing a friend to f11 — how does the referral bonus work? Bonus

Accepted Answer

Yes, f11 has a referral programme — refer a friend or acquaintance and both of you benefit. Here's how it works: In the f11 app, go to "Profile → Referral" to find your personal referral code or link. Send that code or link to your friend. They'll need to enter the referral code in the designated field during registration. The referral bonus is unlocked when your referred friend successfully registers and makes their first deposit. Referral bonuses are typically awarded as cash or free bets — for the current amount and terms, Latest Promotions on that page. A few things to keep in mind: Multiple accounts from the same household or the same device cannot be referred. Referral bonuses typically come with a wagering requirement — meaning you'll need to place a certain amount in bets before you can withdraw. Referral bonuses are generally valid for 30 days. For full terms Terms & Conditions page.

Question 7

What happens to my bet if a match is stopped or abandoned mid-game due to rain? Betting

Accepted Answer

Match cancellations and mid-game stoppages are fairly common in cricket betting. What happens on f11 in these situations depends on the match type and how much of the game was played: Cancelled before the match starts: All pre-match bets are considered void and the full stake is returned to the account. DLS Method Result: In international cricket, if rain interrupts play and the result is determined by the DLS method, bets are settled based on that official result. Abandoned after a specific number of overs: If 50% or more of the scheduled overs have been completed and a result has been reached, bets will be settled on that result. Abandoned with no result: Bet void — full stake refunded. Live Bet: For bets placed during a live match, settlement may be based on events up to the point of cancellation — subject to the rules of the specific market. Account updates following bet settlement typically occur within 24–48 hours after the match ends. If you have any questions, Help Centre Provide the match name and bet ID when submitting your query.

F11 FAQ — Frequently Asked Questions & Answers

List of questions

Useful links

Why Bangladeshis Choose f11

Why You Should Read This FAQ

Quick navigation by topic

Got your answer? Start playing now